Terms & Conditions
The following terms and conditions are valid between you and Rockandblue (House of SAKI AB, SE5562912443) hereinafter referred to as “Rockandblue” or “we” apply to all use of and orders placed on Rockandblue's webshop www.rockandblue.com.
Rockandblue reserves the right to revise the terms and conditions at any time. We ask you to read the terms and conditions previous to every order you place in the webshop.
PRICES & FEES
The prices and delivery costs shown on the Website are in Swedish crowns (SEK), Danish crowns (DKK) and European Euros (EUR). If your country is part of the European Union (EU), the prices include Swedish VAT at 25%.
A purchase agreement is accepted when Rockandblue has sent you the order confirmation email. Please note that the correct email and physical address information is required when placing an order. If an item is out of stock and cannot be delivered, you will be notified in the delivery confirmation where the item stands as not delivered.
When placing an order using credit cards, your card is debited with the purchase amount once Rockandblue has sent you the order confirmation email. All orders, despite Sweden, are handled by DIBS through Nets. Swedish orders are made in cooperation with Klarna that handle all card information. No card information is handled by us. All transactions are encrypted and we have the support of 3D-secure, all for customer safety.
Invoice payment is done in cooperation with Klarna and Klarna payment terms apply. Note that orders made with Klarna invoice can only be placed by Swedish residents. Klarna invoice payment is a secure and simple way of making purchases online. You are never required to give your contact information and always able to pay after the order has been delivered. Benefits of Klarna invoice payment include:
· Delivery before payment
· Time of payment-14 days
· Invoice sent by email
· No card information required
· Always 14 days of time for withdrawal in accordance with the distance and home sales law
· Download your invoices from klarna.se
· The possibility for partial payment
When placing an order using gift cards as payment, the card is debited when the order has been delivered. Gift cards can also be used for partial payment in combination with credit card and invoice payment. Please note that gift card payments cannot be added afterwards. In case of returns, the purchase amount will in firsthand be refunded to the gift card. Please note that the gift card will be refunded in maximum to the amount of use when the order was placed. Credit card and Klarna invoice payments are credited after the gift card amount has been refunded.
Please note that one gift card code can only be used once for each order.
TAXES & ADDITIONAL FEES
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are applied once your package reaches your country. Rockandblue ships your package according to Incoterm Delivered At Place (DAP), which means you as a buyer have to pay for all import customs clearance, duties, and taxes upon delivery. If you do incur any such additional charges they must be rendered in order for your package to clear customs. We cannot predict what your particular charges may be, please contact your local customs office for more information. Note, on rare occasions custom agents may delay delivery of some packages.
Our goal is to deliver the items to our customers in 2-3 working days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that Rockandblue cannot help.
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation. A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
Rockandblue sends all packages within Sweden with PostNord MyPack and the rest of Europe with DHL. In case of damaged and lost items during transportation to the customer, Rockandblue is liable of incurring costs. Please note that damaged or lost items must be notified to the customer service within a reasonable time (within 1 month). If the item is damaged or lost during the return shipping, you are liable of incurring costs.
For all non-collected packages a 250SEK/ €25 fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and fee will be debited. It will always be less expensive to collect the package and send it back to us.
You are entitled to return items within 14 days from the date of which you have received the item. For the return to be accepted the returned item must be in the same condition as when you received it, unused and with all tags still attached.
Customers within the EU: Rockandblue offers free returns from all countries within the EU, with the requirement that you use the return label provided from us, and book the return with PostNord (within Sweden) or DHL (all other EU countries). If you did not receive a return label with your order, please contact us. Note that the free return policy only applies if you use the return label provided by us and return it correctly with PostNord or DHL. We will not pay any additional delivery costs if you return the order to us in any other way.
Customers in the UK: Before making a return you must contact us on [email protected] Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercialinvoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with Rockandblue's recommended return service only. We will will not pay any additional delivery costs if you return the order to us in any other way. Please note that additional duties and/or taxes will not be refunded.
Please contact the customer service at rockandblue.com for returns and complaints by using the attached return forms. For credit card payments, the money will be refunded to your credit card. For invoice payments, you are required to adjust the amount for the return yourself on the invoice sent to you by email.
In case we have sent you an incorrect or defective item, we will of course be liable of return shipping fees.
We adjust the return amount as soon as we have received the returned item. NOTE! That we will not send you a new invoice for a returned item. Use the original invoice for payment. Refund and adjustments of returns will be made within 30 days of when the return has been registered.
Rockandblue does not apply exchange orders, new items are ordered on rockandblue.com.
The return right does not apply for gift card payments. Complaints of potential faults can of course be made.
Please note that items cannot be returned to stores that sell Rockandblue.
If you receive defective product, please notify Rockandblue immediately of any material or production faults of the delivered item. This also implies to transport damages. Rockandblue follows the rules of consumer law.