Shipping
Our goal is to deliver the items to our customers in 1-3 business days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that Rockandblue cannot help.
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation. A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
The shipping cost is based on your selected destination and shipping service. We aim to dispatch all orders within 24 hours during business days.
Once your order is shipped, we will send you a shipment confirmation email with a tracking link.
Sweden
- Postnord (Free of charge)
Estimated delivery time: 1-3 business days
Denmark
- DHL Freight Parcel Connect (Free of charge)
Estimated delivery time: 2-7 business days
- DHL Express (195 DKK)
Estimated delivery time: 1-3 business days
EU (Except for Sweden, Greece, Cyprus and Malta)
- DHL Freight Parcel Connect (Free of charge)
Estimated delivery time: 2-7 business days
- DHL Express (25 EUR)
Estimated delivery time: 1-3 business days
Greece, Cyprus & Malta
- DHL Express (25 EUR)
Estimated delivery time: 1-3 business days
Please note that the delivery time can vary depending on the amount of orders and other conditions that ROCKANDBLUE cannot help. If your delivery takes longer than expected please contact us at cus[email protected] and we will help you further.
NON-COLLECTED PACKAGES
For all non-collected packages a 15,5 EUR/175 SEK/115 DKK/12,5 GBP fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and fee will be debited. It will always be less expensive to collect the package and send it back to us.
Returns
After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return cost is 49 SEK/49 DKK/15 EUR (Malta and Cyprus)/10 EUR (rest of EU), just follow the steps below.
- Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted.
- Register your return here.
- You will receive a confirmation email together with further information on how to proceed with the return.
The payment/credit will be refunded when we have received your return. We process returns within 14 working days of receiving them. Please note that your return may be affected during peak periods (e.g. holidays and new releases).
If you have any further questions regarding your return, please reach out to us at [email protected].