Shipping
Our goal is to deliver the items to our customers in 1-3 working days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that Rockandblue cannot help. We offer free shipping within EU.
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation. A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
TRANSPORT
ROCKANDBLUE sends all packages within Sweden with Postnord MyPack and the rest of Europe with DHL Express. It’s easy, fast and secure to ship with DHL Express. DHL Express offer several convenient and flexible delivery options for your shipment. During shipping you will receive regular updates of the delivery status by text/email including a link to the DHL On Demand Delivery portal where you simply select your preferred delivery option.
In case of damaged and lost items during transportation to the customer, Rockandblue is liable of incurring costs. Please note that damaged or lost items must be notified to the customer service within a reasonable time (within 1 month). If the item is damaged or lost during the return shipping, you are liable of incurring costs.
NON-COLLECTED PACKAGES
For all non-collected packages a 250 SEK/ €25 fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and fee will be debited. It will always be less expensive to collect the package and send it back to us.
Returns
After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return is free*, just follow the steps below.
- Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted.
- Register your return here.
- You will receive a confirmation email together with further information on how to proceed with the return.
The payment/credit will be refunded when we have received your return. We process returns within 14 working days of receiving them. Please note that your return may be affected during peak periods (e.g. holidays and new releases).
*Note that the free return policy only applies if you use the provided return label and return it correctly, according to the instructions in the e-mail you will receive in step 2. Rockandblue will not pay any additional delivery costs if you return the order to us in any other way.
If you have any further questions regarding your return, please reach out to us at [email protected].