Our goal is to deliver the items to our customers in 2-3 working days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that RockandBlue cannot help.
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation. A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
RockandBlue sends all packages within Sweden and Denmark with PostNord MyPack. In case of damaged and lost items during transportation to the customer, RockandBlue is liable of incurring costs. Please note that damaged or lost items must be notified to the customer service within a reasonable time (within 1 month). If the item is damaged or lost during the return shipping, you are liable of incurring costs.
For all non-collected packages a 175 SEK fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and the 175kr fee will be debited. It will always be less expensive to collect the package and send it back to RockandBlue.