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RETURNS

You are entitled to return items within 14 days from the date of which you have received the item. For the return to be accepted the returned item must be in the same condition as when you received it, unused and with all tags still attached.


 

How to make a return

SWEDEN
1. The product has to be in good condition with all labels attached for the return to be granted.Return garments securely packed in the original box.
2. Fill out this form with Customer Information, Product Information and Return Reason, and put the return note in the package. 
3. Attach the return label on the package and take it to the post service central where your package was delivered. Contact us if you are missing a return note or label.
4. If you wish to change color, size or something else, please return the product and place a new order.
5. The payment/credit will be refunded when we have received your return.



EU

1. The product has to be in good condition with all labels attached for the return to be granted.Return garments securely packed in the original box.
2. Fill out this form with Customer Information, Product Information and Return Reason, and put the return note in the package. 
3. Attach the return label on the package and take it to the post service central where your package was delivered. Contact us if you are missing a return note or label.
4. If you wish to change color, size or something else, please return the product and place a new order.
5. Create a pick-up through the DHL website or on phone, see instruction here.
6. The payment/credit will be refunded when we have received your return.
 


RETURN OF PAYMENT

Please contact the customer service at rockandblue.com for returns and complaints, by using the attached return form. 

We adjust the return amount as soon as we have received the returned item.

NOTE! That we will not send you a new invoice when you make a return. Use the original invoice for payment for the remaining amount. Refund and adjustments of returns will be made within 14 days of registered return.

 

Rockandblue does not apply exchange orders, new items are ordered on rockandblue.com. If you wish to change size or such, simply return the product and place a new order.

Please note that items cannot be returned to stores that sell Rockandblue.

 

 

DEFECTIVE PRODUCTS

If you receive a defective product, please contact us by filling out the contact form at the website, with your order number and issue of your return. Rockandblue follows the rules of consumer law.
 

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