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NEWSLETTER
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FREQUENTLY ASKED QUESTIONS
WHERE IS MY RETURN LABEL?
We always send you a return label that you can stick on your parcel if you make a return. If you do not find it in the box, check if it is attached on the parcel in a plastic envelope on the outside. 
If you can't find it, please write to customer.service@rockandblue.se

Read more here.
HOW DO I FIND A SPECIFIC ITEM?
There are various ways to find a specific product. You can use the site 'Search' function to search by name or keyword. If you are still having trouble finding a specific product, you can also use the links on the left hand menu to search by product category. Once you have selected your desired category, you can further refine the listings by style, colour and size using the filters on the left-hand side of the page. Additionally, the 'sort by' tab at the top right of the Product Listing page allows for further refining. Failing this, please call customer service and a representative from our Customer Service team will be happy to assist in searching for a specific item.
WHAT IF AN ITEM IS OUT OF STOCK?
If the desired item is out stock, click on the desired size to see if additional shipping information appears below. If there is no additional information, the item is sold our in the Online Shop. 
To see which stores that might have the product in stock, click on the button Find Store.
WHAT PAYMENT METHODS DO WE SUPPORT?
The Rockandblue Online Store accepts both VISA and Master Card.
Klarna Invoice and partial payment is also offered as possible methods of payment when shipping to Sweden.
Please note that correct email and physical address information are required when placing an order.

Read more here.
WHEN WILL I HAVE MY DELIVERY?
Orders placed within Sweden normally takes 2-3 business days (Monday-Friday) and international shipments normally takes 2-5 business days. We aim to dispatch all orders within 24 hours during business days.

The delivery time can vary depending on the amount of orders and other conditions that we cannot help. If your delivery takes longer than expected please contact our customer care and we will do our best to help you. 
HOW CAN I TRACK MY DELIVERY?
In order to receive your tracking number please get in contact with our Customer Service here.
WHAT RULES APPLIES TO RETURNS?
A return should be made within 14 days from date of arrival. For a return to be accepted the item must be in the same condition as when received.

We do not apply exchange orders, new items are ordered on the website.
 
Please note that items cannot be returned to stores that sell Rockandblue.

Read more here.

Still got questions?
Read more in the Customer Service section, or get in touch with our Customer Service.

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