SHOP
FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENTS
How do I find a specific item?
There are various ways to find a specific product. You can use the site 'Search' function to search by name or keyword. If you are still having trouble finding a specific product, you can also use the menu to search by product category. Once you have selected your desired category, you can further refine the listings by style, colour and size using the filters. Failing this, please contact customer service and a representative from our Customer Service team will be happy to assist in searching for a specific item.
Where is my return label?
Register your return here to receive the return label.
If you need any further assistance, please contact: [email protected].
What payment methods do you accept?
The Rockandblue webshop accepts both VISA and Master Card. Klarna Invoice and partial payment is also offered as possible methods of payment when shipping to Sweden.
Please note that correct email and physical address information are required when placing an order.
Credit Cards
When placing an order using credit cards, your card is debited with the purchase amount once Rockandblue has sent you the order confirmation email. We work in cooperation with Adyen and Klarna that handle all card information; no card information is handled by us. All transactions are encrypted and we have the support of 3D-secure, all for customer safety.
Invoice Payment
Invoice payment is done in cooperation with Klarna and Klarna payment terms apply. Note that orders made with Klarna invoice can only be placed by Swedish residents. Klarna invoice payment is a secure and simple way of making purchases online. You are never required to give your contact information and always able to pay after the order has been delivered. Benefits of Klarna invoice payment include:
· Delivery before payment
· Time of payment-14 days
· Invoice sent by email
· No card information required
· Always 14 days of time for withdrawal in accordance with the distance and
home sales law
· Download your invoices from klarna.se
· The possibility for partial payment
Gift cards
When placing an order using gift cards as payment, the card is debited when the order has been delivered. Gift cards can also be used for partial payment in combination with credit card and invoice payment. Please note that gift card payments cannot be added afterwards. In case of returns, the purchase amount will in firsthand be refunded to the gift card. Please note that the gift card will be refunded in maximum to the amount of use when the order was placed. Credit card and Klarna invoice payments are credited after the gift card amount has been refunded.
Please note that one gift card code can only be used once for each order.
Can I amend or cancel my order once it has been placed?
Once an order has been placed it is not possible to make any changes. If you would like to order an additional piece you will have to make a new order.
If you would like to cancel an order please contact our customer care. We cannot guarantee that it is possible to cancel your order. We might be able to cancel your order if you notify us shortly during business hours and your order has notbeen shipped.
I have placed an order but haven't received an order confirmation yet, has the order been confirmed?
If the payment was accepted and you reached the thank you-page, your order has most likely been confirmed. Please check your spam folder since the emails sometimes end up there.
SHIPPING
How long does the delivery take?
Orders placed within Sweden gets shipped with Postnord and normally takes 1-3 business days (Monday-Friday) to arrive and are free of charge. International orders are handled by DHL Freight or DHL Express. We aim to dispatch all orders within 24 hours during business days.
The delivery time can vary depending on the amount of orders and other conditions that ROCKANDBLUE cannot help. If your delivery takes longer than expected please contact our customer care and we will do our best to help you.
What does the shipping cost?
Orders within Sweden are free of charge with Postnord. Orders within EU are free of charge with DHL Freight Parcel Connect. Express shipments with DHL Express are optional and costs 195 DKK/25 EUR.
How can I get my tracking number?
You will get the tracking number automatically by SMS or email when the order has left the warehouse. If you do not receive your tracking number, please get in contact with our customer care.
RETURNS
How do I return my order?
For purchases made from November 27th, returns will be accepted until January 7th. After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return cost is 49 SEK/49 DKK/15 EUR (Malta and Cyprus)/10 EUR (rest of EU), just follow the steps below.
- Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted.
- Register your return here.
- You will receive a confirmation email together with further information on how to proceed with the return.
The payment/credit will be refunded when we have received your return. We process returns within 14 working days of receiving them. Please note that your return may be affected during peak periods (e.g. holidays and new releases).
If you have any further questions regarding your return, please reach out to us at [email protected].
Rockandblue does not apply exchange orders, new items are ordered on rockandblue.com. If you wish to change size or such, simply return the product and place a new order.
Please note that items cannot be returned to stores that sell Rockandblue.
DEFECTIVE PRODUCTS
If you receive a defective product, please contact us by filling out the contact form at the website, with your order number and issue of your return. Rockandblue follows the rules of consumer law.
I do not have any return note, how do I get one?
All returns are handled digitally. Go here to create your return.
If you need any further assistance, please contact: [email protected].
When will I get my refund?
When we have received the item we will refund the amount as soon as possible. The funds will be returned to your original method of payment.
CUSTOMER CARE
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© ROCKANDBLUE 2025
Sign up to the newsletter to receive 10% off your first purchase and be the first to access new arrivals and exclusive offers.
I accept the
terms and conditions.
Free shipping to Sweden
Manufacturer: House of Saki AB
Postal Address: Gyllerogatan 5, 23351 Svedala, Sweden
Electronic Address: Houseofsaki.se
Email: [email protected]
STAY IN THE KNOW
Sign up to the newsletter to receive 10% off your first purchase and be the first to access new arrivals and exclusive offers.
I accept the
terms and conditions.
© ROCKANDBLUE 2025
Free shipping to Sweden
Manufacturer: House of Saki AB
Postal Address: Gyllerogatan 5, 23351 Svedala, Sweden
Electronic Address: Houseofsaki.se
Email: [email protected]