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FREQUENTLY ASKED QUESTIONS
Quick help?

Find the answer to your question in among our list of Frequently Asked Questions.

Did the FAQ not answer your question? Drop us an email here.

ALL QUESTIONS
PAYMENT
The Rockandblue Online Store accepts both VISA and Master Card.

Klarna Invoice and partial payment is also offered as possible methods of payment when shipping to Sweden.

Please note that correct email and physical address information are required when placing an order.

MORE ON PAYMENT
DELIVERY
We use PostNord MyPack for all deliveries within Sweden, and DHL for other deliveries within the EU.

Our goal is to deliver your order within 2–3 working days. Please note that delivery time can vary due to season and conditions outside of our control. 

For all non-collected packages a fee will be debited, corresponding to costs of service fees, return shipping and handling.

MORE ON DELIVERY
TRACK YOUR SHIPMENT
After making an order in our Online Store you can always track your order to see where it is.

To track your parcel, enter the Tracking Number from your order confirmation into the Track & Trace tool at the PostNord or DHL Website .

TRACK YOUR SHIPMENT
GARMENT CARE
How do I remove a stain? 
Can I put my garment in the washing machine? 

Learn more about the material in our products and how to take best possible care of your garment, to make it last many years.

MORE ON GARMENT
RETURNS
A return should be made within 14 days from date of arrival. For a return to be accepted the item must be in the same condition as when received.

We do not apply exchange orders, new items are ordered on the website.
 
Please note that items cannot be returned to stores that sell RockandBlue.

MORE ON RETURNS
TERMS & CONDITIONS
Read more about which Terms and Conditions that apply to the Rockandblue Online Store.

Anything you are still wondering about? Please contact us, and we will do our best to help you.

COMPLETE TERMS & CONDITIONS
SIZE GUIDE
Not sure which size to choose?
Then the Size Guide might help you.

And remember -  If you get the wrong size, you can return the item for free within 14 days of delivery. 

Remember that nature material are unique pieces of material, and that sizes can vary when treated.

VIEW THE SIZE GUIDE
CONTACT US
Need help?
Rockandblue Customer Care is always happy to help you with any questions you may have regarding your visit.

OPENING HOURS
Monday to Friday, except public holiday
08.00 – 16.30 

CONTACT US
SHIPPING TO SWEDEN
FREE SHIPPING OVER €50
WE SHIP EVERY WEEKDAY